The skills every salon operation team needs to know to close sales & stay in control.

Once you know these skills you can apply them everywhere you communicate with clients!

1. Emails

2. Texting

3. Social Media chats/ direct messages

4. Live Zoom, FaceTime or Google Duo conversations

5. And of course, phone calls

You'll learn all of these special things:  

1.   what should happen in every single phone

2.   how to capture every caller as a lead 

3.   how to quickly funnel them towards a reservation

4.   how to spend waaay less time on the phone

5.   how to stay in control of the conversation--especially with those people who would love to talk forever.

6.   how to close 90% of callers to become salon clients

7.   how we make sure we connect new guests to the right stylist

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